Returns & Exchanges
At Koolmore, we stand behind the quality of our products and offer a 30-day return window for items in their original packaging and condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original manufacturer packaging, ensuring all manuals, accessories, and protective materials are included.
Ship the Item
Affix the provided shipping label to the exterior of the box and drop it off at the designated carrier location for transit back to our warehouse.
Receive Your Refund
Once our quality control team inspects the returned unit, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing