Frequently Asked Questions
Everything you need to know about shopping with Koolmore
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do your products come with a warranty?
Yes, all Koolmore appliances and retail equipment come with a limited manufacturer's warranty covering defects in materials and workmanship.
How can I track my package after it ships?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer support team within one hour of placement to request any changes or cancellations.